FAQ | Emory School of Medicine

General Questions

______________________________________________________________________________

1. Why am I receiving emails regarding RSS?

If you are receiving RSS updates, it means that your department is conducting a CME-accredited series, and you have been appointed as the RSS coordinator to receive direct communications from the CME office. As the RSS coordinator, your responsibilities include updating annual forms to keep your RSS active and serving as the primary contact for all RSS communications with the CME office.

2. If I am no longer with my department or I am taking over the position as RSS coordinator, what do I need to do?

Please inform our RSS Program Coordinator, Tiffney Stringer, at tiffney.stringer@emory.edu, to update our RSS coordinator database. Additionally, review our RSS Renewal page to stay current on the annual renewal process and ensure your RSS series remains active each year. New coordinators are encouraged to take advantage of our Virtual Support Hours.

1. How do I get started with applying for an RSS?

Please visit the RSS page to access our step-by-step guide for new applications.

2. What are the steps for renewing an RSS series?

Please visit the RSS Renewal page to access our step-by-step guide for annual renewals.

1. What is the deadline for new RSS applications?

2. What is the deadline for RSS renewals?

3. What happens if I miss the deadline?

Consistent issues with documentation or non-compliance with ACCME, OCME, or School of Medicine policies will lead to notification of the Course Director, Departmental Chair, and OCME Director. Failure to address compliance issues may result in the withdrawal of CME certification. Additionally, incomplete forms will not be re-approved. OCME reserves the right to withdraw CME credit if the form is not submitted within 60 days of the due date.

1. I can't login to SharePoint, how can I get access?

Please contact Tiffney Stringer, our RSS Program Coordinator, at tiffney.stringer@emory.edu to gain access to SharePoint.

2. Do I need to use SharePoint? Can I email my forms instead?

All form submissions must be uploaded to your designated SharePoint folder. We do not accept submissions via email.

1. I'm having trouble claiming my CME credits. How can I resolve this issue?

This issue usually occurs when a user has more than one profile. Merging the profiles should resolve the problem and allow you to successfully retrieve your certificate. Please contact Tiffney Stringer, our RSS Program Coordinator, at tiffney.stringer@emory.edu to receive assistance.

1. How do I use text-in-attendance to record my participation?

To use text-in-attendance, simply text the designated keyword or code provided by the event organizer to the specified phone number. Make sure to follow any specific instructions given for the event.

2. Can I text my attendance if I forget to do it during the event?

If you forget to text your attendance during the event, check if there is a grace period or contact the event organizer for further instructions. Some systems may allow late submissions, but this varies by event.

3. How will I know if my attendance was successfully recorded?

You will typically receive a confirmation message indicating that your attendance was successfully recorded. If you do not receive a confirmation, check with the event organizer or the support team for verification.